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Refund policy

How cancelling and refunds work for Public Adjusters Directory paid plans. Billing is processed by Stripe; your card details never touch our servers.

Cancelling

You can cancel at any time in the billing portal. Your plan stays active until the end of the period you paid for. We do not refund partial periods unless the law where you live requires it.

To cancel, open the billing portal from your dashboard and cancel there. Your listing keeps its paid plan until the end of the period you already paid for, then drops to the free listing.

Failed renewal payments

If a renewal payment fails, your listing keeps its paid plan for a 7-day grace period. Update your card in the billing portal to keep the plan; otherwise the listing drops to the free listing when the grace period ends.

Asking for a refund

If you believe a charge is wrong, write to support@publicadjusters.fyi with the listing and the charge. Approved refunds go back to the original payment method through Stripe; a fully refunded subscription is cancelled.